Online Field-Service-Lightning-Consultant Questions Video

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Service appointment

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The dispatcher console MAO and filter the list to show only desired service

appointment

The prevention maintenance Gantt and filter the list to show only desired work orders

The dispatcher work order polygons and filters the list to show only desired service

appointment

The dispatcher console appointment list and filter the list to show only desired service

Appointment

Create one work order for each price book and add work order line items to the

appropriate work order based on its price book.

Create one work order and override the price on work order line items for products on

the preferred price book.

Create one work order and add work order line items based on the price book selected

on the work type.

Create one work order for each price book and use work types to assign the price

book to work order line item.

Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.

Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.

Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.

Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.