Download Latest Field-Service-Lightning-Consultant Questions

Salesforce Certified Field Service Consultant (WI23) Questions and Answers

Question 41

Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.

What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

Options:

Create an Apex Trigger.

Build a Workflow Rule.

Enable Drip feed Dispatch.

Configure an Auto Dispatch Scheduled Job.

Question 42

Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.

How should a Consultant configure this using a single Work Order'

Options:

Create a new Service Appointment for each site visit.

Create a new Child Work Order for each site visit.

Create a new Product Consumed for each site visit.

Create a new Work Order Line Item for each site visit.

Question 43

A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.

What should the Consultant recommend to meet this requirement?

Options:

Create and schedule independent Work Orders for each Asset, each with a Service Appointment.

Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.

Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.

Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.

Question 44

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each

required component so it can be tracked and priced separately. However, a few of the components are only on the

company’s Preferred Price Book while the others are on the U.S. Price Book.

Which solution should a Consultant recommend so the agent can meet this requirement?

Options:

Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.

Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

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Download Latest Field-Service-Lightning-Consultant Questions

Salesforce Certified Field Service Consultant (WI23) Questions and Answers

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