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Salesforce Certified Field Service Consultant (WI23) Questions and Answers

Question 37

Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?

Options:

A.

Work Types, Skill Routing, Skill Requirements, Operating Hours

B.

Case process, Work Types, Entitlements, and Milestones

C.

Skill Requirements, Work Types, Case Process, Milestones

D.

Work Types, Skill Requirements, Entitlements, and Milestones

Question 38

A Technician reports that the travel time calculated between appointments is often too short and causes Job delays throughout the day.

Which settings should the Consultant consider to improve travel time accuracy?

Options:

A.

Travel Speed Unit, Actual Travel Time

B.

Estimated Travel Time, Minimize Travel

C.

Minimum Grade, Default Operating Hours

D.

Street Level Routing, Default Travel Speed

Question 39

Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?

Options:

A.

Work Types with an Estimated Duration.

B.

Operating Hours for Customer Accounts.

C.

Work Orders with Operating Hours.

D.

Work Types with Service Level Agreement.

Question 40

Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?

Options:

A.

Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.

B.

Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout.

C.

Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.

D.

Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.

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Total 1 questions
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