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Certification Exams with Helpful Questions And Answers

Salesforce Certified Field Service Consultant (WI23) Questions and Answers

Question 1

Universal Containers’ DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time. What will help reduce DSO?

Options:

A.

Require Technicians log all non-billable hours.

B.

Require customer signature on billable Work Orders

C.

Require approval on all Installations.

D.

Require Technicians sign-off on Work Orders.

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Question 2

A customer wants return a defective product instead of scheduling service

appointment

How should this product be tracked in field service lightning?

Options:

A.

Create a work order and work order line

B.

Create return order and return order line item

C.

Create a product request and product request line item

D.

Create a return order and relate it to the product

Question 3

Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.

How should the Consultant meet the requirement utilizing the standard Salesforce Field Service Data Model?

Options:

A.

Create multiple Service Appointments, each with its own child Work Order Line Item.

B.

Create Work Order Line Items, each with its own child Service Appointment.

C.

Create multiple Service Appointments, each with its own child task records.

D.

Create Custom Object records, each with its own child Service Appointment.