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Field Service Lightning program Field-Service-Lightning-Consultant Exam Questions and Answers PDF

Salesforce Certified Field Service Consultant (WI23) Questions and Answers

Question 33

universal containers wants to provide a view of emergency work that is only

visible to dispatchers

What should the consultant do to meet the requirement?

Options:

A.

Custom gantt filter

B.

Custom lightning component

C.

Custom report in a private report folder

D.

Custom list view

Question 34

Universal Container's Dispatchers want to visualize the planned travel route for a Technician during their shift.

Which feature should the Consultant recommend to meet the requirement?

Options:

A.

Service Resource Dashboard

B.

Service Appointment Reports

C.

Street-level Routing

D.

Aerial Routing

Question 35

Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers

Options:

A.

Create Multiple Work Orders Line Items per service.

B.

Select the relevant Work Types for each Resource.

C.

Assign the appropriate Skills to Resources.

D.

Use Work Types with required Skills.

Question 36

Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.

Which three data elements should a Consultant recommend tracking to support these requirements?

Choose 3 answers

Options:

A.

Inventory

B.

Warehouse Locations

C.

Products Consumed

D.

Products Required

E.

Mobile Locations