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Field-Service-Lightning-Consultant Leak Questions

Salesforce Certified Field Service Consultant (WI23) Questions and Answers

Question 5

Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant Implement the setup to achieve this requirement?

Options:

A.

Set UP Milestones, Create Entitlement records, Set Up Entitlements Process for Work Orders.

B.

Set Up entitlements Process for Work Orders, Set Up Milestones, Create Entitlement records.

C.

Set Up Milestones, Set Up Entitlements Process for Work Orders, Create Entitlement records.

D.

Create Entitlement records, Set Up Entitlements Process for Work Orders, Set Up Milestones.

Question 6

Which three factors should the consultant consider when recommending a routing

option?

Choose 3 answers

Options:

A.

Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometres

B.

Multiday work schedule only aerial routing.

C.

Street level routing incorporates Google map api and run faster than aerial routing

D.

Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres

E.

Aerial routing computes the shortest distance between two locations based on a straight-line route

Question 7

Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

Options:

A.

Assign Contractor 2 as an excluded Resource.

B.

Assign Contractor 1 and 2 different capacities for repair work.

C.

Assign Contractor 1 as a Preferred Resource.

D.

Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Question 8

A Universal Containers’ (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?

Options:

A.

Mark all completed Work Order Line Items as “Completed.” Mark the incomplete Work Order Line Item as “Cannot Complete” and enter details in the Description field. Mark the parent Work Order as “Cannot Complete”.

B.

Mark all Work Order Line Items as “Cannot complete,” including the incomplete Work Order Line Item; mark the parent Work Order as “In Progress.”

C.

Mark all completed Work Order Line Items as “Completed.” Mark the incomplete Work Order Line Item as “Cannot Complete” and enter details in the Description field. Mark the parent Work Order as “Closed”

D.

Mark all completed Work Order Line Items as “Completed.” Mark the incomplete Work Order Line Item as “Cannot Complete,” and enter details in the Description filed. Mark the parent Work Order as “Cancelled.”