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To effectively manage a heavy water leak remotely, the best approach is to guide staff using the facility’s master plan, as-built drawings, and Building Management System (BMS) (Option B).

Why Option B is Correct?

Facility master plans and as-built drawings help locate shutoff valves and critical water supply points, allowing staff to take immediate corrective actions.

The Building Management System (BMS) provides real-time monitoring, helping identify the exact source and severity of the leak.

IFMA’s Operations & Maintenance Core Competency states that facility managers must effectively use digital tools, drawings, and automated systems for facility issue resolution.

Why Other Options Are Incorrect?

Option A (Scan the building and evacuate people): While identifying leaks is important, without proper system data, staff may struggle to locate the source efficiently.

Option C (Call a contractor immediately): Contractors should be contacted only after internal staff have assessed and attempted to control the situation.

ISO 14001 is the internationally recognized standard for environmental management systems (EMS)​.

ISO 14001 (A) provides a framework for organizations to monitor, measure, and improve their environmental impact.

ISO 14021 (B) deals with self-declared environmental claims, not full EMS.

ISO 14025 (C) pertains to environmental labeling and declarations.

ISO 14024 (D) addresses environmental labeling programs.

ISO 14001 helps organizations establish a structured approach to sustainability and regulatory compliance​.

The best approach is to review the customer service level agreement (SLA) (D), which ensures both parties align on expectations and performance standards.

SLAs define service scope, response times, and quality benchmarks, allowing the facility manager to clarify deliverables and address concerns objectively.

Why not other options?

(A) Asking the manager to refrain from complaints does not resolve the issue.

(B) Having other managers address the issue informally does not provide a structured resolution.

(C) Simply asking the manager to read the SLA without discussion may not resolve misunderstandings.

Off-gassing the carpet off-site (Option C) is the best approach to reduce indoor air quality (IAQ) issues caused by volatile organic compounds (VOCs).

Why Option C is Correct?

New carpets release VOCs, which can cause headaches, respiratory issues, and poor indoor air quality.

Off-gassing before installation reduces exposure to occupants.

IFMA’s Environmental Stewardship & Sustainability Core Competency emphasizes proactive indoor air quality management.

Why Other Options Are Incorrect?

Option A (Wrapping carpet in plastic): Trapping carpet in plastic may intensify VOC buildup and does not remove harmful chemicals.

Option B (Opening windows): While ventilation helps, off-gassing before installation is the most effective solution.