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3312 Exam Dumps : Avaya Aura® Contact Center Administration Exam

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Avaya Aura® Contact Center Administration Exam Questions and Answers

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Question 1

A customer with Avaya Aura® Contact Center (AACC) has created music treatments that include information about the specific applications that callers might reach. The customer would like callers, who have been put on hold by an agent, to hear the music on hold treatments specific to the application in which they have been answered.

Which section of script would accomplish this?

Options:

A.

QUEUE TO SKILLSET automotive

WAIT 2

GIVE RAN 15

GIVE MUSIC 20

EVENT HANDLER

EVENT: CALL ON HOLD

GIVE MUSIC 30

WAIT 60

B.

QUEUE TO SKILLSET automotive

WAIT 2

GIVE RAN 15

IF EVENT = CALL ON HOLD THEN

GIVE MUSIC 30

ELSE

GIVE MUSIC 20

END IF

WAIT 60

C.

EVENTHANDLER

EVENT MUSIC ONHOLD

GIVE MUSIC 30

END EVENT

QUEUE TO SKILLSET automotive

WAIT 2

GIVE RAN15

GIVEMUSIC 20

WAIT 60

D.

EVENT HANDLER

EVENT CALL ON HOLD

GIVE MUSIC 30

END HANDLER

QUEUE TO SKILLSET automotive

WAIT 2

GIVE RAN 15

GIVE MUSIC 20

WAIT 60

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Question 2

A customer with an Avaya Aura® Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation.

Which block will be required?

Options:

A.

Input

B.

Treatment

C.

IVR

D.

Output

Question 3

When using a host block within a call flow, to what does the Provider ID value refer?

Options:

A.

This is the HDX Connection Provider ID set within the database integration wizard.

B.

This is the SQL Statement ID set within the database integration wizard.

C.

This is the license identifier of the Avaya Aura® Contact Center (AACC) base Contact Center Manager Server (CCMS) license.

D.

This is the caller's telephone number.

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