Free and Premium Avaya 6211 Dumps Questions Answers

Where is the administration of outbound campaigns and management of dialing listsperformed?

Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?

A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)

When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and whenagents are returned to Outbound activities?

Which AvayaAura® Contact Center component is required for Contact Center Multimedia deployment?

When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?