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Avaya 7492X Exam With Confidence Using Practice Dumps

Exam Code:
7492X
Exam Name:
Avaya Aura® Call Center Elite Support Exam
Certification:
ACSS - 7492
Vendor:
Avaya
Questions:
83
Last Updated:
Jan 24, 2025
Exam Status:
Stable
Avaya 7492X

7492X: ACSS - 7492 Exam 2024 Study Guide Pdf and Test Engine

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Avaya Aura® Call Center Elite Support Exam Questions and Answers

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Question 1

A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions.

Which object should the customer check to evaluate the system performance?

Options:

A.

System files

B.

Trace files

C.

Log files

D.

Traffic reports

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Question 2

A customer reports that they have an active alarm. The alarm is from the Media Director and reads “Device Monitor Failure”.

What should you advise the customer to do?

Options:

A.

Check the License Director configuration and ensure the service is running

B.

Restart and Stop the Media Director to resolve the error

C.

Check the Media Director configuration and Avaya Aura® Communication Manager

D.

Check the device exists in Communication Manager and that it is added in the AES Security database

Question 3

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured In the Avaya AuraCM Elite Call Center? (Choose two.)

Options:

A.

The BSR Application ID must be set in the VDN form.

B.

Set the Available Agent Adjustments tor BSR to y in the System Parameters Feature form.

C.

The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.

D.

Percent Allocation in the Business Advocate feature must be enabled.

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