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Avaya 7392X Exam With Confidence Using Practice Dumps

Exam Code:
7392X
Exam Name:
Avaya Aura Call Center Elite Implementation Exam
Certification:
ACIS - 7392
Vendor:
Avaya
Questions:
63
Last Updated:
Apr 3, 2025
Exam Status:
Stable
Avaya 7392X

7392X: ACIS - 7392 Exam 2025 Study Guide Pdf and Test Engine

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Avaya Aura Call Center Elite Implementation Exam Questions and Answers

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Question 1

How can an Installer Identify If a customer has the Avaya Aura® Call Center Elite package?

Options:

A.

Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.

B.

Check the System-Parameters Customer-Options Form and search for the EAS field.

C.

Check the Feature-Related System Parameters and search for the Call Center Elite field.

D.

Check the System-Para meters Customer Options Form and search for the Call Center Elite field.

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Question 2

A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.

Which call center feature provides this capability?

Options:

A.

Variable in Vectors

B.

Adjunct Routing

C.

Forced Agent Logout from the After Call Work (ACW) mode

D.

Redirection on No Answer (RONA)

Question 3

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

Options:

A.

It improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.

B.

It provides basic reporting on Vectors, Agents, and Trunk Groups.

C.

It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

D.

It provides options for selecting among available agents with the same skill.

E.

It enables recorded announcements to be played to incoming calls.

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