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Avaya 6211 Exam With Confidence Using Practice Dumps

Exam Code:
6211
Exam Name:
Avaya Aura Contact Center Multimedia Implementation Exam
Certification:
ACIS - 6209
Vendor:
Avaya
Questions:
60
Last Updated:
Nov 22, 2024
Exam Status:
Stable
Avaya 6211

6211: ACIS - 6209 Exam 2024 Study Guide Pdf and Test Engine

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Avaya Aura Contact Center Multimedia Implementation Exam Questions and Answers

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Question 1

When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?

Options:

A.

Contact Center Multimedia (CCMM)

B.

License Manager

C.

Contact Center Manager Administration (CCMA)

D.

Contact Center Manager Server (CCMS)

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Question 2

When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

Options:

A.

the Outbound Campaign Management Tool

B.

the Outbound Message Handler

C.

the Inbound Message Handler

D.

the Rules Engine

Question 3

What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and whenagents are returned to Outbound activities?

Options:

A.

Route Point

B.

Call Presentation Class

C.

Script

D.

Thresholds

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