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Avaya 33820X Exam With Confidence Using Practice Dumps

Exam Code:
33820X
Exam Name:
Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam
Certification:
Vendor:
Questions:
64
Last Updated:
Nov 22, 2024
Exam Status:
Stable
Avaya 33820X

33820X: ACDS-3382 Exam 2024 Study Guide Pdf and Test Engine

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Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam Questions and Answers

Question 1

The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.

Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?

Options:

A.

EMC Plug-In

B.

Supervisor Plug-In

C.

Presence Plug-In

D.

Agent Plug-in

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Question 2

A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)

Options:

A.

CTI

B.

EC500

C.

PRI

D.

SIP

Question 3

Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)

Options:

A.

MS SQL 2016

B.

MS Windows Server 2016

C.

MS Windows Server 2012

D.

Microsoft.NET Framework R4.7.2

E.

MS SQL 2017