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Avaya 33820X Exam With Confidence Using Practice Dumps

Exam Code:
33820X
Exam Name:
Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam
Certification:
ACDS-3382
Vendor:
Avaya
Questions:
64
Last Updated:
Dec 22, 2024
Exam Status:
Stable
Avaya 33820X

33820X: ACDS-3382 Exam 2024 Study Guide Pdf and Test Engine

Are you worried about passing the Avaya 33820X (Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam) exam? Download the most recent Avaya 33820X braindumps with answers that are 100% real. After downloading the Avaya 33820X exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Avaya 33820X exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Avaya 33820X exam on your first attempt, we have compiled actual exam questions and their answers. 

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Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam Questions and Answers

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Question 1

A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.

Based on these requirements, which solution would you recommend to the customer?

Options:

A.

Avaya Aura® Elite Multichannel

B.

Avaya Aura® Call Center Elite

C.

Avaya Intelligent Customer Routing

D.

Avaya Proactive Contact

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Question 2

A customer requires a Call Center feature that will provide the following:

• A routing algorithm to manage agents, call volumes, service levels, and predict call wait time

• As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.

To meet these requirements, which Call Center Elite feature would you recommend?

Options:

A.

Advanced Call Vectoring

B.

Business Advocate

C.

Best Service Routing

D.

Expert Agent Selection

Question 3

Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.

Which two are current deployment options for Avaya Survey Assist? (Choose two.)

Options:

A.

Upgradable Single Box

B.

Cluster Mode

C.

Geo-redundancy

D.

Single Box

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