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Avaya 3313 Exam With Confidence Using Practice Dumps

Exam Code:
3313
Exam Name:
Avaya Aura® Contact Center Maintenance and Troubleshooting Exam
Certification:
ACSS-3300
Vendor:
Avaya
Questions:
63
Last Updated:
Nov 21, 2024
Exam Status:
Stable
Avaya 3313

3313: ACSS-3300 Exam 2024 Study Guide Pdf and Test Engine

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Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

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Question 1

A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.

When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?

Options:

A.

The call is disconnected and you must refresh the Real-Time Display Report.

B.

The call is removed from the utility and from the Real Time Display Report.

C.

The call is removed from the utility but will remain on the Real-Time Display Report

D.

The call is removed from the Real-Time Display Report and the call is disconnected.

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Question 2

When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)

Options:

A.

New

B.

Abandoned

C.

Oldest

D.

Closed

E.

Waiting

Question 3

On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?

Options:

A.

F:\Avaya\ContactCenter\Logs\CCMS\SGM\SipMessages0.log

B.

D:\Avaya\Logs\CCMS\SGM\SipMessages0.log

C.

C:\Avaya\Logs\CCMS\SipMessages0.log

D.

D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0.log

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