ServiceNow CIS-Customer Service Management CIS-CSM New Questions

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 17

Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

Open an incident

Viewing knowledge articles

Live chat

Consumer self-registration

Question 18

Which of the following are benefits that may be gained from using communities?

Choose 3 answers

Reduce support costs

Engagement with Customers

Get product feedback

Reduce cost per sales

Increase marketing effectiveness

Question 19

What will be the state of a case after a customer rejects the solution proposed by an agent?

In Progress

Open Most Voted

New

Solution Rejected

Question 20

Once a major case candidate is approved a major case is created. What then happens to the customer case?

The customer case becomes a child case of the major case

The customer case will be automatically closed

The customer case becomes the parent case of the major case

The customer case will automatically be related to a problem