Newly Released ServiceNow CIS-CSM Exam PDF

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 5

What are common types of application record data that are imported during a CSM data migration? (Choose

two.)

Options:

Knowledge Article

Accounts

Chat

Case

Question 6

What determines how an escalation request is processed?

Options:

Escalation Rule

Escalation Template

Escalation Severity

Escalation Justification

Question 7

Which of the following statements is correct with regards to partners vs. third-parties in ServiceNow's CSM application?

Choose 2 answers

Options:

A partner does not own any of the products or services provided by their partnering organization, instead they help to sell, deliver, and support them on their behalf.

A partner will own the relationship with their customer

A partner and a third party are the same in ServiceNow's CSM application.

A partner does not own the relationship with a customer. This relationship is owned by the organization they are partnering.

A partner is an organization that has been contracted to sell products and services they have actually purchased from another organization.

Question 8

When working with case types, what is the lowest level in the case type hierarchy called?

Options:

Leaf-level

Decision-level

Base-level

Sub-level

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Newly Released ServiceNow CIS-CSM Exam PDF

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Options:

Answer:

Options:

Answer:

Options:

Answer:

Options:

Answer:

CompTIA

Fortinet

Microsoft

Salesforce