What functionality is required to automatically close resolved cases if customers do not respond within a specified time?
_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups.
Options are :
An account is a supported external customer and a contact is a user who is an employee of an account. How many accounts can a contact be associated with?
New case tasks use the following prefix:
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