Online CIS-CSM Questions Video

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 49

When are child cases updated from the parent case?

Clicking on the Child Sync UI

Scheduled Job

Automatically upon update of parent

When the Sync scheduled job runs

Question 50

What is the purpose of a Catalog Item variable?

Allows the customer to ask a question

Provides hint to the user on the field

Opens a chat session with customer support

Allows the customer or consumer to qualify their answer

Question 51

Partner admin contacts have access to the data of both their partner accounts and customer accounts.

True

False

Question 52

Which of the following roles have permission to create a relationship between a contact and an account? (Choose two.)

sn_customerservice_agent

sn_customerservice.customer_admm

sn_customerservice.partner_admin

sn_customerservice_manager

admin