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CIS-CSM Exam Dumps : ServiceNow Certified Implementation Specialist - Customer Service Management Exam

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Get Free CIS-CSM Questions and Answers
Question 1

When working with case types, what is the lowest level in the case type hierarchy called?

Options:

A.

Leaf-level

B.

Decision-level

C.

Base-level

D.

Sub-level

Buy Now
Question 2

Which feature provides easy-to-configure integrations between the Now Platform and third-party Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) tools or platforms?

Options:

A.

Web Services

B.

Active Directory

C.

Import Sets

D.

Integration Hub

Question 3

Which of the following are benefits that may be gained from using communities?

Choose 3 answers

Options:

A.

Reduce support costs

B.

Engagement with Customers

C.

Get product feedback

D.

Reduce cost per sales

E.

Increase marketing effectiveness

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