ServiceNow CIS-CSM Practice Exam Dumps 2025

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 1

Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like priority?

Options:

Case Performance

Case Analytics

Case Digest

Case Spotlight

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Question 2

Customer service personnel who are allocated the customer service agent (sn_customerservice_agent) role are responsible for which of the following tasks? (Choose four.)

Options:

Assist customers with questions, issues and problems

Create cases

Propose major cases

View, edit, and work on cases

Approve customer contacts

Manage customer entitlements

Question 3

Predictive Intelligence improves Case management by:

Options:

Predicting what values should have gone into empty fields in historical records

Reducing the number of records needed to accurately predict a value

Replacing legacy routing rules

Predicting Case values without manual intervention

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CIS-CSM Exam Dumps : ServiceNow Certified Implementation Specialist - Customer Service Management Exam

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