ServiceNow CIS-CSM Practice Exam Dumps 2024

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 1

Which of the following are benefits of customer access management? (Choose two.)

Options:

It increases security by automatically granting access to cases based on access to sold product.

It defaults the responsibility for access management to the customer.

It defaults the responsibility for access management to the customer service agent.

It improves the customer experience by enabling related parties to track and collaborate on cases.

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Question 2

Which CSM Configurable Workspace feature enables agents to quickly view records in the contextual side panel without switching tabs?

Options:

Contextual Search

Agent Assist

Dynamic Related Records

Record Information

Question 3

Which step in Advanced Work Assignment (AWA) would ensure the work was allocated to the appropriate agent?

Options:

Set the Agent Experience

Define Assignment Rules

Define Work Item Queues

Configure Service Channels

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CIS-CSM Exam Dumps : ServiceNow Certified Implementation Specialist - Customer Service Management Exam

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