CIS-Customer Service Management CIS-CSM Book

Based on which out-of-box attributes can Special Handling Notes be applied to cases?

Choose 3 answers

Customer Service Management Administrators can delegate Contact Administration activities to specific contacts within accounts by assigning specific roles to one or more users. Which of the following roles, if assigned, would allow the user to create contacts?

Which of the following features are specific to CSM Workspaces and will not be found in the Platform UI view? (Choose two.)

Customer service personnel who are allocated the customer service agent (sn_customerservice_agent) role are responsible for which of the following tasks? (Choose four.)