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New Release CIS-CSM CIS-Customer Service Management Questions

Page: 6 / 18
Total 239 questions

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Question 21

Which feature provides easy-to-configure integrations between the Now Platform and third-party Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) tools or platforms?

Options:

A.

Web Services

B.

Active Directory

C.

Import Sets

D.

Integration Hub

Question 22

In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)

Options:

A.

Blocked by approval

B.

Blocked by case task

C.

Blocked internally and by customer

D.

Blocked by internally

Question 23

What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?

Options:

A.

Publish Workaround

B.

Document a Known error

C.

Complete Investigation

D.

Complete RCA

E.

Document Five Whys

Question 24

Partner admin (sn_customerservice.partner_admin) contacts have access to:

Options:

A.

Their customer account

B.

Their partner accounts

C.

Both

D.

Neither

Page: 6 / 18
Total 239 questions