Pass CRT-251 Exam Guide

Salesforce Certified Sales Cloud Consultant (SU24) Questions and Answers

Question 13

A consultant is implementing a new instance of Sales Cloud for Cloud Kicks (CK).

CK has a global sales presence that supports a customer base throughout the: world, ‘CK wants

to set up an appropriate structure to track customers with subsidiaries.

Which approach should the consultant recommend meeting the requirement?

Options:

Location-specific Account structure with Account Hierarchies

Global Contact structure that links all Contacts with one global Account

Location-specific Account structure without Account Hierarchies

Global Account structure that links all Contacts with one global Account

Question 14

The Cloud Kicks marketing team wants to view and report in Lightning on any opportunities created as a result of 2 Campaign. Which two choices should a consultant recommend meeting the requirement?

Choose 2 answers

Options:

Use Data Loader to export Opportunity and Campaign Influence and merge the results.

Enable Customizable Campaign Influence in Setup.

Add the Campaign Influence related list to the Opportunity page layouts.

Create a joined report between Opportunity and Campaign to show influence.

Question 15

The sales managers at Universal Containers (UC) believe that many of the sales reps' deals that are being lost to competitors are getting less attention than deals that are won.

What should a consultant build so management can assess whether its belief is correct and monitor it going forward?

Options:

Create formula fields on Opportunity and Activity.

Install an AppExchange app for tracking Lead conversion.

Build a report on Opportunities and Activities.

Build a report on Leads and Activities.

Question 16

After completing a successful Sales Cloud rollout to a new business unit at Universal Containers, sales forecasting within Salesforce is inaccurate. Upon closer inspection, some

opportunities appear in the incorrect forecast category.

How should a consultant troubleshoot this issue efficiently?

Options:

Write a conditional validation rule on the Forecast Category field.

Make the Forecast Category a required field on relevant Opportunity page layouts.

Create a report to determine the number of opportunities in each forecast category.

Verify the Stage to Forecast Category Mappings on the Opportunity object

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Salesforce Certified Sales Cloud Consultant (SU24) Questions and Answers

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