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One of the best actions to take after the conclusion of a security incident to improve incident response in the future is to schedule a review with all teams to discuss what occurred, what went well, what went wrong, and what can be improved. This review is also known as a lessons learned session or an after-action report. The purpose of this review is to identify the root causes of the incident, evaluate the effectiveness of the incident response process, document any gaps or weaknesses in the security controls, and recommend corrective actions or preventive measures for future incidents. Official References:

The best way to begin preparation for a report titled “What We Learned” regarding a recent incident involving a cybersecurity breach is to determine the sophistication of the audience that the report is meant for. The sophistication of the audience refers to their level of technical knowledge, understanding, or interest in cybersecurity topics. Determining the sophistication of the audience can help tailor the report content, language, tone, and format to suit their needs and expectations. For example, a report for executive management may be more concise, high-level, and business-oriented than a report for technical staff or peers.

The most likely reason for assigning different internal departmental groups during the post-incident analysis and improvement process is to expose flaws in the incident management process related to specific work areas. By involving various departments, the organization can gather diverse perspectives and insights, identify weaknesses or gaps in the incident response process, and implement improvements tailored to the specific needs and functions of each department. This comprehensive approach ensures that all aspects of the incident management process are thoroughly evaluated and enhanced.

A social engineering attack is underway is the most likely explanation for the outbound traffic to a host IP that resolves to while the site’s standard VPN logon page is A social engineering attack is a technique that exploits human psychology and behavior to manipulate people into performing actions or divulging information that benefit the attackers. A common type of social engineering attack is phishing, which involves sending fraudulent emails or other messages that appear to come from a legitimate source, such as a company or a colleague, and lure the recipients into clicking on malicious links or attachments, or entering their credentials or other sensitive information on fake websites. In this case, the attackers may have registered a domain name that looks similar to the company’s domain name, but with a typo (offce365 instead of office365), and set up a fake website that mimics the company’s VPN logon page. The attackers may have also sent phishing emails to the company’s employees, asking them to reset their passwords or log in to their VPN accounts using the malicious link. The security analyst should investigate the source and content of the phishing emails, and alert the employees not to click on any suspicious links or enter their credentials on any untrusted websites. Official References: