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An incident response plan is a set of predefined procedures and guidelines that an organization follows when faced with a security breach or attack. An incident response plan helps to ensure that the organization can quickly and effectively contain, analyze, eradicate, and recover from the incident, as well as prevent or minimize the damage and impact to the business operations, reputation, and customers. An incident response plan also defines the roles and responsibilities of the incident response team, the communication channels and protocols, the escalation and reporting procedures, and the tools and resources available for the incident response.

By following the company’s incident response plan, the administrator can ensure that they are following the best practices and standards for handling a security incident, and that they are coordinating and collaborating with the relevant stakeholders and authorities. Following the company’s incident response plan can also help to avoid or reduce any legal, regulatory, or contractual liabilities or penalties that may arise from the incident.

The other options are not as effective or appropriate as following the company’s incident response plan. Informing the internal incident response team (A) is a good step, but it should be done according to the company’s incident response plan, which may specify who, when, how, and what to report. Reviewing the lessons learned for the best approach © is a good step, but it should be done after the incident has been resolved and closed, not during the active response phase. Determining when the access started (D) is a good step, but it should be done as part of the analysis phase of the incident response plan, not before following the plan.

SOAR (Security Orchestration, Automation, and Response) is the best option to help the analyst implement the recommendation, as it reflects the software solution that enables security teams to integrate and coordinate separate tools into streamlined threat response workflows and automate repetitive tasks. SOAR is a term coined by Gartner in 2015 to describe a technology that combines the functions of security incident response platforms, security orchestration and automation platforms, and threat intelligence platforms in one offering. SOAR solutions help security teams to collect inputs from various sources, such as EDR agents, firewalls, or SIEM systems, and perform analysis and triage using a combination of human and machine power. SOAR solutions also allow security teams to define and execute incident response procedures in a digital workflow format, using automation to perform low-level tasks or actions, such as blocking an IP address or quarantining a device. SOAR solutions can help security teams to improve efficiency, consistency, and scalability of their operations, as well as reduce mean time to detect (MTTD) and mean time to respond (MTTR) to threats. The other options are not as suitable as SOAR, as they do not match the description or purpose of the recommendation. SIEM (Security Information and Event Management) is a software solution that collects and analyzes data from various sources, such as logs, events, or alerts, and provides security monitoring, threat detection, and incident response capabilities. SIEM solutions can help security teams to gain visibility, correlation, and context of their security data, but they do not provide automation or orchestration features like SOAR solutions. SLA (Service Level Agreement) is a document that defines the expectations and responsibilities between a service provider and a customer, such as the quality, availability, or performance of the service. SLAs can help to manage customer expectations, formalize communication, and improve productivity and relationships, but they do not help to implement technical recommendations like SOAR solutions. IoC (Indicator of Compromise) is a piece of data or evidence that suggests a system or network has been compromised by a threat actor, such as an IP address, a file hash, or a registry key. IoCs can help to identify and analyze malicious activities or incidents, but they do not help to implement response actions like SOAR solutions.

The security analyst is validating a Local File Inclusion (LFI) vulnerability, as indicated by the “/…/…/…/” in the GET request which is a common indicator of directory traversal attempts associated with LFI. The other options are not relevant for this purpose: SQL injection involves injecting malicious SQL statements into a database query; XSS involves injecting malicious scripts into a web page; CSRF involves tricking a user into performing an unwanted action on a web application.

References: According to the CompTIA CySA+ Study Guide: Exam CS0-003, 3rd Edition1, one of the objectives for the exam is to “use appropriate tools and methods to manage, prioritize and respond to attacks and vulnerabilities”. The book also covers the usage and syntax of Burp Suite, a tool used for testing web application security, in chapter 6. Specifically, it explains the meaning and function of each component in Burp Suite, such as Repeater, which allows the security analyst to modify and resend individual requests1, page 239. Therefore, this is a reliable source to verify the answer to the question.

An SLA, or Service Level Agreement, is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. In the scenario described, the missed incident response deadline is a clear indicator of an SLA violation. An SLA usually outlines the metrics by which service is measured as well as remedies or penalties should agreed-upon service levels not be achieved. Unlike a KPI (Key Performance Indicator) which is a quantifiable measure used to evaluate the success of an organization, employee, etc., in meeting objectives for performance, or an MOU (Memorandum of Understanding) which is a formal agreement between two or more parties, an SLA is focused on the performance and quality metrics applicable to the service provided. SLO (Service Level Objective) is related and often part of an SLA, representing the specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.