PC-CIC-Core Exam Dumps : PureConnect: CIC Core Certification

Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.

Views provide a way to manipulate the configuration of agents and workgroups.

Views contain the system and custom workspaces.

Views are only used to set alerts within Interaction Center Business Manager.

Intercom, Emergency, Local, Long Distance, and International

Intercom, Emergency, Local, and Long Distance

Intercom, Emergency, and Local

Long Distance

To make a custom button available from the Interaction Client/Desktop to make it easy for call center agents to access an application when they are on a customer call.

When you want to make a custom button for agents to quickly open their Interaction Client application when they arrive at work.

When you have created a unique interface using an API and want to add a custom Pickup button to it.

You want your customers to be able to phone you by pressing a custom button on a web page.