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Genesys GCP-GC-REP Exam With Confidence Using Practice Dumps

Exam Code:
GCP-GC-REP
Exam Name:
Genesys Cloud Certified Professional - Reporting and Analytics
Certification:
GCP-GC
Vendor:
Genesys
Questions:
35
Last Updated:
Dec 21, 2024
Exam Status:
Stable
Genesys GCP-GC-REP

GCP-GC-REP: GCP-GC Exam 2024 Study Guide Pdf and Test Engine

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Genesys Cloud Certified Professional - Reporting and Analytics Questions and Answers

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Question 1

What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?

Options:

A.

AHT

B.

ASA

C.

ACW

D.

ATT

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Question 2

Which of the following reports are aggregated daily? (Choose two.)

Options:

A.

Agent Metrics Export Report

B.

Agent Metrics Report

C.

Agent Login-Logout Details Report

D.

Agent Quality Details Report

Question 3

Which definition matches the performance view for Agents?

Options:

A.

Used to monitor real-time contact center metrics.

B.

Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

C.

Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

D.

Used to view historical data only.

E.

Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

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