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Genesys GE0-806 Exam With Confidence Using Practice Dumps

Exam Code:
GE0-806
Exam Name:
Genesys Certified Professional 8 System Consultant - Genesys Workforce Management (GCP8 - CWFM)
Certification:
GCP8
Vendor:
Genesys
Questions:
85
Last Updated:
Apr 7, 2025
Exam Status:
Stable
Genesys GE0-806

GE0-806: GCP8 Exam 2025 Study Guide Pdf and Test Engine

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Genesys Certified Professional 8 System Consultant - Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

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Question 1

Which of the following WFM reports is designed to show the total amount of time an agent, team or site has spent in various states?

Options:

A.

Schedule States Report

B.

Activity weekly Schedule Report

C.

Schedule Summary Report

D.

Schedule State Totals Report

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Question 2

Which option specifies the amount of time, in seconds, between updates to the real-time agent adherence data displayed in WFM Web?

Options:

A.

Adherence section > Refresh Interval

B.

Adherence section >RefreshRate

C.

Adherence section > Refresh Time

Question 3

Which set of factors would provide the basis for an optimal staffing calculation?

Options:

A.

Actual ASA, coverage and maximum occupancy

B.

Actual interaction volume, actual AHT and indirectly occupied time

C.

Actual interaction volume, actual AHT, and the service objectives

D.

Predicted interaction volume potential AHT and minimum occupancy

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