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Genesys GE0-806 Exam With Confidence Using Practice Dumps

Exam Code:
GE0-806
Exam Name:
Genesys Certified Professional 8 System Consultant - Genesys Workforce Management (GCP8 - CWFM)
Certification:
Vendor:
Questions:
85
Last Updated:
Nov 23, 2024
Exam Status:
Stable
Genesys GE0-806

GE0-806: GCP8 Exam 2024 Study Guide Pdf and Test Engine

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Genesys Certified Professional 8 System Consultant - Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

Question 1

Which set of factors would provide the basis for an optimal staffing calculation?

Options:

A.

Actual ASA, coverage and maximum occupancy

B.

Actual interaction volume, actual AHT and indirectly occupied time

C.

Actual interaction volume, actual AHT, and the service objectives

D.

Predicted interaction volume potential AHT and minimum occupancy

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Question 2

Which of the following is required to connect the WFM Server to the WFM Database?

Options:

A.

DB Server

B.

WFM Data Aggregator

C.

Stat Server

D.

Database Access Point

Question 3

Which of the following WFM reports is designed to show the total amount of time an agent, team or site has spent in various states?

Options:

A.

Schedule States Report

B.

Activity weekly Schedule Report

C.

Schedule Summary Report

D.

Schedule State Totals Report