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Genesys PC-CIC-Core Exam With Confidence Using Practice Dumps

Exam Code:
PC-CIC-Core
Exam Name:
PureConnect: CIC Core Certification
Certification:
PureConnect: Interaction Center Core Engineer Certification
Vendor:
Genesys
Questions:
60
Last Updated:
Feb 18, 2025
Exam Status:
Stable
Genesys PC-CIC-Core

PC-CIC-Core: PureConnect: Interaction Center Core Engineer Certification Exam 2025 Study Guide Pdf and Test Engine

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PureConnect: CIC Core Certification Questions and Answers

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Question 1

Why are user objects necessary in an Interaction Center system? (Choose three.)

Options:

A.

Interaction Center user objects provide login security for the Interaction Client and remote access functions.

B.

Interaction Center user objects can provide security settings.

C.

Interaction Center user objects can be used to configure workgroup and role membership, and many other configuration settings.

D.

Interaction Center user objects provide access to network resources.

E.

Interaction Center user objects can automatically expire after a set period of time for temporary employees

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Question 2

What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?

Options:

A.

Interaction Attendant

B.

Interaction Administrator

C.

Interaction Designer

D.

Setup Assistant

Question 3

You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.

What type of operation in interaction Attendant would you use for this functionality?

Options:

A.

Group Transfer

B.

Agent Transfer

C.

Menu Transfer

D.

External Transfer

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