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Genesys PC-CIC-Core Exam With Confidence Using Practice Dumps

Exam Code:
PC-CIC-Core
Exam Name:
PureConnect: CIC Core Certification
Certification:
PureConnect: Interaction Center Core Engineer Certification
Vendor:
Genesys
Questions:
60
Last Updated:
Nov 23, 2024
Exam Status:
Stable
Genesys PC-CIC-Core

PC-CIC-Core: PureConnect: Interaction Center Core Engineer Certification Exam 2024 Study Guide Pdf and Test Engine

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PureConnect: CIC Core Certification Questions and Answers

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Question 1

What is a View in Interaction Center Business Manager?

Options:

A.

Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.

B.

Views provide a way to manipulate the configuration of agents and workgroups.

C.

Views contain the system and custom workspaces.

D.

Views are only used to set alerts within Interaction Center Business Manager.

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Question 2

You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.

What type of operation in interaction Attendant would you use for this functionality?

Options:

A.

Group Transfer

B.

Agent Transfer

C.

Menu Transfer

D.

External Transfer

Question 3

Under what circumstances is it useful to create a Client Button?

Options:

A.

To make a custom button available from the Interaction Client/Desktop to make it easy for call center agents to access an application when they are on a customer call.

B.

When you want to make a custom button for agents to quickly open their Interaction Client application when they arrive at work.

C.

When you have created a unique interface using an API and want to add a custom Pickup button to it.

D.

You want your customers to be able to phone you by pressing a custom button on a web page.

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