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Genesys GCP-GCX Exam With Confidence Using Practice Dumps

Exam Code:
GCP-GCX
Exam Name:
Genesys Cloud CX Certified Professional - Consolidated Exam
Certification:
Vendor:
Questions:
135
Last Updated:
Nov 21, 2024
Exam Status:
Stable
Genesys GCP-GCX

GCP-GCX: Genesys Cloud CX Exam 2024 Study Guide Pdf and Test Engine

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Genesys Cloud CX Certified Professional - Consolidated Exam Questions and Answers

Question 1

Why are Divisions important in an organization?

Options:

A.

Divisions are used to divide interactions equally between 2 or more queues.

B.

Divisions allow the organization to control which roles can be assigned to users.

C.

Divisions allow grouping and segregation of objects while keeping them inside the same organization.

D.

Divisions define which users can be assigned to queues.

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Question 2

Genesys Cloud CX automatically deletes exported files from the inbox a week after its creation

Options:

A.

True

B.

False

Question 3

Profiles can contain various types of information about people in the organization.

Why it is essential to have employees complete their profile information?

Options:

A.

Searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results.

B.

The education information can be verified against the human resources database.

C.

The profile information can be used to keep Linkedin details updated.

D.

When employees have free time, they can review biographies of their peers.