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Genesys GCP-GC-ADM Exam With Confidence Using Practice Dumps

Exam Code:
GCP-GC-ADM
Exam Name:
Genesys Cloud Certified Professional - Contact Center Administration
Certification:
Vendor:
Questions:
60
Last Updated:
Nov 23, 2024
Exam Status:
Stable
Genesys GCP-GC-ADM

GCP-GC-ADM: GCP-GC Exam 2024 Study Guide Pdf and Test Engine

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Genesys Cloud Certified Professional - Contact Center Administration Questions and Answers

Question 1

What is the purpose of the Wrap-up code mappings?

Options:

A.

The mappings allow you to associate some behavior with the wrap-up code, such as callback time

B.

The mappings allow you to associate wrap-up codes to specific campaigns

C.

The mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction

D.

The mappings allow you to associate wrap-up codes to specific queues

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Question 2

Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)

Options:

A.

Update the Do Not Call list with records that have the appropriate wrap-up code

B.

Determine how many evaluations per hour to assign to a quality evaluator

C.

Set up a schedule to run a daily report

D.

Automatically assign an evaluation for all calls over 5 minutes

E.

Determine how long to retain recordings and whether to archive or delete them

Question 3

Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

Options:

A.

Employee

B.

Master Admin

C.

Genesys Cloud User

D.

Admin

E.

Telephony Admin