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Genesys GCP-GC-ADM Exam With Confidence Using Practice Dumps

Exam Code:
GCP-GC-ADM
Exam Name:
Genesys Cloud Certified Professional - Contact Center Administration
Certification:
GCP-GC
Vendor:
Genesys
Questions:
60
Last Updated:
Feb 18, 2025
Exam Status:
Stable
Genesys GCP-GC-ADM

GCP-GC-ADM: GCP-GC Exam 2025 Study Guide Pdf and Test Engine

Are you worried about passing the Genesys GCP-GC-ADM (Genesys Cloud Certified Professional - Contact Center Administration) exam? Download the most recent Genesys GCP-GC-ADM braindumps with answers that are 100% real. After downloading the Genesys GCP-GC-ADM exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Genesys GCP-GC-ADM exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Genesys GCP-GC-ADM exam on your first attempt, we have compiled actual exam questions and their answers. 

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Genesys Cloud Certified Professional - Contact Center Administration Questions and Answers

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Question 1

Which definition matches the After Call Work option Mandatory, Time-boxed?

Options:

A.

The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

B.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

C.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

D.

The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

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Question 2

Several people have complained that they try to join a group chat and they can’t find the group in a search. What is the most likely reason?

Options:

A.

The group is in the wrong Organization

B.

Group chat is only available to administrators

C.

The group is set to members only and they are not members of the group

D.

The group is set to public

Question 3

What is the purpose of the Wrap-up code mappings?

Options:

A.

The mappings allow you to associate some behavior with the wrap-up code, such as callback time

B.

The mappings allow you to associate wrap-up codes to specific campaigns

C.

The mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction

D.

The mappings allow you to associate wrap-up codes to specific queues

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