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GE0-806 Exam Dumps : Genesys Certified Professional 8 System Consultant - Genesys Workforce Management (GCP8 - CWFM)

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Genesys Certified Professional 8 System Consultant - Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

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Question 1

Defer to the figure shown: A Supervisor has access rights assigned as shown in the image, at the same levels across all sites Can she adjust security assignments for other Supervisors?

Options:

A.

Yes

B.

No

C.

Only for the same site

D.

Cannot tell from image, ability depends on her security role

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Question 2

Which of the following WFM reports is designed to show the total amount of time an agent, team or site has spent in various states?

Options:

A.

Schedule States Report

B.

Activity weekly Schedule Report

C.

Schedule Summary Report

D.

Schedule State Totals Report

Question 3

What does synchronization of daily schedules mean?

Options:

A.

All Agents in a team start a shift within specified threshold

B.

All Agents in a team receive lunch at the same time

C.

All shifts in a schedule scenario are automatically synchronized with shifts in Master schedule

D.

Every Agent starts a shift within a specified threshold for a specific period

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