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GE0-806 Exam Dumps : Genesys Certified Professional 8 System Consultant - Genesys Workforce Management (GCP8 - CWFM)

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Genesys Certified Professional 8 System Consultant - Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

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Question 1

An Agent requests a Specific shift using WFM web for Agents. Immediately after the request is sent the actual status reads "Not scheduled". What does this mean?

Options:

A.

The request is granted, but the Agent has to wait until a schedule will be created

B.

The request is granted, but the Agent has to wait until a schedule will be published

C.

The request is declined because a schedule is not published for the requested day(s)

D.

The request is declined because a schedule is already published

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Question 2

Which of the following WFM reports is designed to show the total amount of time an agent, team or site has spent in various states?

Options:

A.

Schedule States Report

B.

Activity weekly Schedule Report

C.

Schedule Summary Report

D.

Schedule State Totals Report

Question 3

A Rotating Pattern can be assigned to which of the following?

Choose 2 answers

Options:

A.

An Agent

B.

A Team

C.

An Activity

D.

A Site

E.

A Business Unit

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