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GCP-GCX Exam Dumps : Genesys Cloud CX Certified Professional - Consolidated Exam

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Genesys Cloud CX Certified Professional - Consolidated Exam Questions and Answers

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Question 1

You suspect that one of your agents is not productive.

Which report would you run to view the agent's time on breaks and login/logout details?

Options:

A.

Interaction Details Report

B.

User Status Detail Report

C.

Agent Metrics Report

D.

Queue Metrics Daily Report

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Question 2

Profiles can contain various types of information about people in the organization.

Why it is essential to have employees complete their profile information?

Options:

A.

Searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results.

B.

The education information can be verified against the human resources database.

C.

The profile information can be used to keep Linkedin details updated.

D.

When employees have free time, they can review biographies of their peers.

Question 3

_________ binds the numbering plan with the trunk.

Options:

A.

Inbound route

B.

Outbound route

C.

Edge

D.

Edge Group

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