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GCP-GCX Exam Dumps : Genesys Cloud CX Certified Professional - Consolidated Exam

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Genesys Cloud CX Certified Professional - Consolidated Exam Questions and Answers

Question 1

What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

Options:

A.

With multiple active calls, click and drag an unselected call onto the previously selected call details.

B.

Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

C.

Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.

D.

Have all attendees call you. When all calls are active, click the Start Conference button.

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Question 2

Which functionalities are available in Genesys Cloud CX WFM? (Choose three.)

Options:

A.

Short-Term Forecasts

B.

Schedules

C.

Long-Term Forecasts

D.

Forecast simulator

Question 3

You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you to run reports on demand.

Options:

A.

True

B.

False