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GCP-GC-ADM Exam Dumps : Genesys Cloud Certified Professional - Contact Center Administration

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Genesys Cloud Certified Professional - Contact Center Administration Questions and Answers

Question 1

What does it imply when a campaign does not dial a list of telephone numbers?

Options:

A.

They are in the DNC list

B.

The call went unanswered

C.

Unable to reach the customer

D.

The telephone number is wrong

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Question 2

What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)

Options:

A.

Languages

B.

Medians

C.

Skills

D.

Index Ratings

E.

Knowledge levels

Question 3

Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

Options:

A.

Employee

B.

Master Admin

C.

Genesys Cloud User

D.

Admin

E.

Telephony Admin