Free and Premium Genesys GCP-GC-ADM Dumps Questions Answers

Recording Management

Cloud

Web Service

AWS Cloud

Employee

Master Admin

Genesys Cloud User

Admin

Telephony Admin

The mappings allow you to associate some behavior with the wrap-up code, such as callback time

The mappings allow you to associate wrap-up codes to specific campaigns

The mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction

The mappings allow you to associate wrap-up codes to specific queues

The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

The group is in the wrong Organization

Group chat is only available to administrators

The group is set to members only and they are not members of the group

The group is set to public

Use a text editor, such as Notepad, to create your .csv files

Create a spreadsheet and export it as a .csv file

Use a word processing application, such as Microsoft Word, to create your .csv files

Use a .csv application to create .csv files

Languages

Medians

Skills

Index Ratings

Knowledge levels

Update the Do Not Call list with records that have the appropriate wrap-up code

Determine how many evaluations per hour to assign to a quality evaluator

Set up a schedule to run a daily report

Automatically assign an evaluation for all calls over 5 minutes

Determine how long to retain recordings and whether to archive or delete them

They are in the DNC list

The call went unanswered

Unable to reach the customer

The telephone number is wrong