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Avaya 3312 Exam With Confidence Using Practice Dumps

Exam Code:
3312
Exam Name:
Avaya Aura® Contact Center Administration Exam
Certification:
ACSS-3300
Vendor:
Avaya
Questions:
66
Last Updated:
Dec 22, 2024
Exam Status:
Stable
Avaya 3312

3312: ACSS-3300 Exam 2024 Study Guide Pdf and Test Engine

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Avaya Aura® Contact Center Administration Exam Questions and Answers

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Question 1

A customer with Avaya Aura® Contact Center (AACC) has opened the Skillset View in the Contact Center Management component.

Which task can be performed from this view?

Options:

A.

Create a new skillsets.

B.

Delete a supervisor.

C.

Add a skillset to a script.

D.

Schedule an Agent to Skillset assignment.

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Question 2

When using a host block within a call flow, to what does the Provider ID value refer?

Options:

A.

This is the HDX Connection Provider ID set within the database integration wizard.

B.

This is the SQL Statement ID set within the database integration wizard.

C.

This is the license identifier of the Avaya Aura® Contact Center (AACC) base Contact Center Manager Server (CCMS) license.

D.

This is the caller's telephone number.

Question 3

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

Options:

A.

Assign the "#" as a call variable.

B.

Use the Terminating Character (termchar) configuration entry to set the value.

C.

The terminating character is always "#".

D.

Add an extra number to the Number of Digits value.

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