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Free and Premium WGU Information-Technology-Management Dumps Questions Answers

WGU Information Technology Management QGC1 Questions and Answers

Question 1

What is a customer relationship management (CRM) system used for?

Options:

A.

To provide fundamental decision-making support.

B.

To support diverse business functions such as accounting, manufacturing, marketing, and human resources.

C.

To improve supplier and customer relations and increase revenues.

D.

To increase customer loyalty and retention and increase an organization's profitability.

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Question 2

An inventory manager is using a company's customer relationship management (CRM) system to determine how much inventory to pre-order for an upcoming sales promotion.

Which phase of CRM does this describe?

Options:

A.

Predicting

B.

Defining

C.

Reporting

D.

Analyzing

Question 3

Which organizational policy states that an employee should never send unsolicited emails outside the organization?

Options:

A.

Information use policy

B.

Employee monitoring policy

C.

Anti-spam policy

D.

Social media policy

Question 4

What is a benefit of in-house development and maintenance of information technology systems?

Options:

A.

Increases financial savings because it costs less than outsourcing the work

B.

Utilizes state-of-the-art technological resources without having to acquire and maintain them

C.

Creates a better quality workforce by combining both technical and business skills

D.

Allows for the fastest development time and ability to scale to new demand levels

Question 5

Which two benefits does RFID tagging offer for supply chain management? Choose 2 answers.

Options:

A.

Automates the different activities of the supply chain

B.

Serves as a unique product identifier

C.

Tracks a product's journey from manufacturing facility to store

D.

Discards inconsistent, incorrect, or incomplete information

Question 6

A company no longer wants to sell one product to as many customers as possible. Now they want to sell one customer as many products as possible. Which type of software gathers and analyzes customer information to tailor this marketing campaign?

Options:

A.

Distribution management (DM)

B.

Customer relationship management (CRM)

C.

Supply chain management (SCM)

D.

Operations management (OM)

Question 7

Which statement describes the analysis phase of the systems development life cycle (SDLC)?

Options:

A.

Physically constructing software and information systems using programming languages

B.

Establishing full descriptions of the desired features and operations of the system

C.

Identifying end-user business requirements and refining project goals into defined functions and operations

D.

Establishing a high-level strategy and goals for an intended project

Question 8

Which term describes an iterative design approach that builds a model of a system to ensure it meets user and business requirements?

Options:

A.

Rapid application development (RAD)

B.

Joint application development (JAD)

C.

Discovery prototyping

D.

Loose coupling

Question 9

Which information system facilitates the sharing of data between the human resources and purchasing department in the same corporation?

Options:

A.

Executive support (ES)

B.

Geographic information system (GIS)

C.

Enterprise resource planning (ERP)

D.

Customer relationship management (CRM)

Question 10

What are two purposes of the IT Strategy Board in any organization? Choose 2 answers.

Options:

A.

Report IT issues to the CIO as they arise and implement the ClO's solutions

B.

Recognize the possibility of budget overages before they occur

C.

Discover and review development in information technology

D.

Recommend opportunities and actions to benefit the organization

E.

Oversee hiring to enhance the implementation of future improvements

Question 11

Which IT ethics policy discloses some or all of the ways an organization gathers, uses, discloses, and manages customer or client data?

Options:

A.

Information privacy

B.

Email privacy

C.

Social media

D.

Acceptable use

Question 12

Which tool can be used to list project tasks vertically against project time frame listed horizontally?

Options:

A.

PERT chart

B.

Project model

C.

Venn diagram

D.

Gantt chart

Question 13

What is the bullwhip effect?

Options:

A.

The process of stockpiling excess inventory due to incorrect product demand communication between the supplier and its partners

B.

The optimization resulting from high visibility of all areas up and down the supply chain

C.

A cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things

D.

The process by which products in a network increase in value to users as the number of users increases

Question 14

A company wants to create a shopping bot that will search several retailers' websites to find the best prices on products that it frequently orders. Which type of software should the company use to create a shopping bot?

Options:

A.

Virtual reality

B.

Neural network

C.

Intelligent agent

D.

Fuzzy logic

Question 15

What is an advantage of virtualization?

Options:

A.

Restricts the availability of resources

B.

Reduces the cost of ownership and makes IT simpler to manage

C.

Allows for greater workload stagnation

D.

Increases reliance on manual operations

Question 16

A company has a large percentage of employees who resist the use of new technologies. What should the company consider first before implementing a unified communications system?

Options:

A.

Pilot testing

B.

Employee accessibility

C.

Corporate culture

D.

Competitors' systems

Question 17

What is the definition of the accountability vs. ownership paradox?

Options:

A.

An evaluation of where a business is headed, what it wants to achieve, and how it will support its objectives

B.

The ability to use a uniquely enterprise view to create business process change

C.

A situation in which a company's CIO is responsible for the outcomes of technology implementations but does not have the power to change ' business processes

D.

A situation in which the CEO is concerned they might be overlooking a digital disrupter that competitors have surely discovered

Question 18

Which IT approach to development and infrastructure focuses on automating and pushing quality code faster?

Options:

A.

theory of reciprocity

B.

DevOps

C.

Business architecture

D.

Bimodal IT

Question 19

What should an IT leader consider when creating a presentation that will be delivered to the board of directors?

Options:

A.

Be through and provide all the technical details

B.

Focus on problems rather than solutions

C.

Brevity is key because of time constraints

D.

Know the audience and speak to their level of knowledge

Question 20

What is the purpose of the Internet Use portion of the IT ethics policy?

Options:

A.

To improve worker productivity

B.

To specify which email messages may be read by others

C.

To identify company branding for use in communications

D.

To specify what a user can and cannot do with company printers

Question 21

Which type of network topology entirely shuts down if there is a break in the main cable?

Options:

A.

Ring

B.

Wireless

C.

Bus

D.

Star

Question 22

Why is employee training important in an ethical IT use policy?

Options:

A.

To create automatic updates of software patches

B.

To reduce sensitivity to the accuracy of company communications

C.

To make employees understand the company's culture and ethical boundaries

D.

To eliminate information management risks