WGU Information-Technology-Management Exam With Confidence Using Practice Dumps

Importance of Corporate Culture in Technology Adoption:

Organizational culture directly influences employees’ willingness to adopt new technologies.

Resistance often stems from fear of change, lack of trust in technology, or inadequate training.

Steps Before Implementing a Unified Communications System:

Assess the corporate culture to identify barriers to adoption.

Develop a change management strategy to address concerns and align the system with company values.

Incorrect Options Analysis:

A. Pilot Testing: Useful later in implementation, but not the first step.

B. Employee Accessibility: Important but secondary to addressing cultural barriers.

D. Competitors’ Systems: Irrelevant to internal resistance issues.

References and Documents of Information Technology Management:

ITIL 4 Digital Transformation Guide (Axelos).

"Change Management in Technology Implementation" (Harvard Business Review).

Purpose of Internet Use Policy in IT Ethics:

An Internet Use Policy is a subset of an organization’s IT ethics policy. It outlines acceptable use of the organization’s internet resources by employees.

By defining clear guidelines, the policy aims to minimize time wasted on personal browsing and ensure internet use aligns with business goals.

Relation to Worker Productivity:

The policy is designed to prevent misuse of the internet (e.g., excessive social media use or visiting non-work-related websites), which can negatively impact productivity.

Encouraging responsible use fosters a professional environment and helps employees focus on work-related tasks.

Why Other Options Are Incorrect:

Option B: Email monitoring may be part of broader IT security policies but is not the focus of Internet Use policies.

Option C: Branding guidelines apply to communication policies, not internet usage policies.

Option D: Printer usage is covered under equipment policies, not internet use policies.

References:

"Employee Internet Use Policy Guidelines" – SHRM

IT Ethics and Acceptable Use Policies, ISO 27002

Benefits of In-House Development and Maintenance:

In-house teams gain deep knowledge of the organization’s business processes, enabling better alignment between IT systems and business needs.

Combines technical expertise with business insights, resulting in a workforce that understands the company’s unique challenges and opportunities.

Why Other Options are Incorrect:

A. Financial savings: In-house development often incurs higher costs due to salaries, training, and infrastructure.

B. Utilizing state-of-the-art resources: This is typically a benefit of outsourcing, not in-house development.

D. Fastest development time: In-house development is often slower compared to outsourcing due to limited resources.

References and Documents of Information Technology Management:

"In-House vs. Outsourced Development: A Comparative Analysis" (Forrester).

ITIL Service Design and Workforce Development (Axelos).