WGU Information-Technology-Management Exam With Confidence Using Practice Dumps

RFID Tagging Benefits in Supply Chain Management:

Unique Product Identifier:RFID tags provide a unique identifier for each product, enabling precise tracking and inventory management.

Product Tracking:RFID tags allow continuous tracking of products throughout their journey in the supply chain, from manufacturing to delivery.

Why Other Options Are Incorrect:

Option A:While RFID can streamline certain activities, it does not automate the entire supply chain.

Option D:RFID is not designed to discard incorrect or incomplete information but rather to provide accurate tracking.

References:

RFID in Supply Chain Management – IEEE

"Enhancing Supply Chain Visibility with RFID" – Gartner

Understanding CRM Phases:

CRM systems encompass phases such as reporting, analyzing, and predicting to support business operations and decision-making.

Thepredicting phaseuses historical data to forecast future trends, behaviors, or requirements.

Application in the Scenario:

The inventory manager is using CRM data to forecast how much inventory to pre-order for a sales promotion, aligning with the predicting phase.

This involves evaluating past sales trends and customer behaviors to anticipate demand.

Why Other Options Are Incorrect:

Option B (Defining):This phase does not exist in CRM processes.

Option C (Reporting):Reporting provides data summaries but does not forecast future needs.

Option D (Analyzing):Analyzing focuses on identifying patterns but stops short of prediction.

References:

CRM Process Phases – Gartner

"Predictive Analytics in CRM" – Salesforce

Operational CRM Overview:

Operational CRM technologies support day-to-day customer interactions and data management.

Contact managementis the specific technology used to store customer information, track interactions, and manage future sales opportunities.

Application in the Scenario:

Maintaining customer data and identifying prospective customers for future sales are core functions of contact management systems in CRM.

Why Other Options Are Incorrect:

Option A (Cross-selling):Cross-selling is a sales strategy, not a CRM technology.

Option B (Campaign management):Campaign management focuses on organizing marketing campaigns.

Option C (Call scripting):Call scripting aids in customer interactions but does not manage customer data.

References:

Operational CRM Tools Overview – Zoho CRM

Contact Management Best Practices – Salesforce