Information-Technology-Management Exam Dumps : WGU Information Technology Management QGC1

Understanding Unified Communications Systems:

Unified Communications (UC) integrates multiple communication tools like voice, video, messaging, and collaboration tools into a single platform.

Its goal is to enhance real-time communication and collaboration within and outside the organization.

Reducing Latency:

UC reduces delays (latency) in communication by enabling instant messaging, video conferencing, and real-time collaboration tools.

This ensures faster decision-making and improves organizational efficiency.

Why Other Options Are Incorrect:

Option A:Managing customer expectations is more aligned with CRM systems.

Option C:Generating solutions involves creativity and innovation tools, not UC.

Option D:While UC improves efficiency, it does not specifically aim to make employees "comfortable."

References:

"Unified Communications: Transforming Organizational Communication" – Gartner

IT Communication Frameworks and UC Standards

Definition of Strategy in Business Layers:

Thestrategy layerfocuses ondetermining products or services, target customers, and competitive positioning.

It involves defining the organization's long-term goals and the means to achieve them in alignment with market needs and opportunities.

Why Strategy is Key to Product/Service Decisions:

Guides resource allocation to achieve competitive advantage.

Determines value propositions, customer segmentation, and market focus.

Incorrect Options Analysis:

A. Systems:Focuses on technology infrastructure, not business direction.

B. Operating:Deals with day-to-day operations, not strategic decisions.

C. Corporate:Relates to governance and overarching organizational management, not product/service specifics.

References and Documents of Information Technology Management:

"Business Strategy Fundamentals" (McKinsey & Co.).

ITIL 4 Service Strategy Practices (Axelos).

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Advantage of Prototyping:

Prototyping allows teams to identify and resolve issues, such as coding errors, early in the development process.

This minimizes the risk of errors propagating into later stages.

Scenario Application:

The team detected a menu functionality issue in the prototype, revised the code, and presented an updated version.

This demonstrates the value of early error detection through prototyping.

Why Other Options Are Incorrect:

Option A:Prototypes are not static examples.

Option B:Prototypes are not project blueprints.

Option D:Prototyping is not about creating development instructions.

References:

"Benefits of Early Prototyping in Development" – Agile Manifesto Principles

Prototyping Methods and Applications – ISO 9241