Information-Technology-Management WGU Exam Lab Questions

Purpose of the IT Strategy Board:

The IT Strategy Board acts as agovernance bodyresponsible for aligning IT initiatives with organizational strategy.

Its primary goals include:

Identifying new technologies and trends that can benefit the organization.

Making recommendations to improve IT processes, resources, and outcomes.

Key Roles of the IT Strategy Board:

Discover and review IT developments (C):Ensures the organization stays ahead in technology adoption.

Recommend opportunities and actions (D):Provides actionable insights to maximize IT's contribution to business success.

Incorrect Options Analysis:

A:Reporting issues to the CIO is an operational activity, not a strategic role.

B:Budget oversight is part of project or financial management, not the board’s primary responsibility.

E:Hiring decisions typically fall under HR, not the IT Strategy Board.

References and Documents of Information Technology Management:

"IT Governance and Strategy Boards" (Gartner).

ITIL Service Strategy: Governance Best Practices (Axelos).

ThePartners and Suppliersdimension of the ITIL (Information Technology Infrastructure Library) model is critical to ensuring that organizations deliver optimal value to their customers and stakeholders. Here's a breakdown of its importance:

ITIL emphasizes that an organization does not operate in isolation. It relies onexternal and internal partnerships and suppliersto deliver its products and services.

This dimension focuses on understanding the relationships between the organization and its partners, as well as optimizing the way value is co-created.

The correct answer highlights the ITIL principle ofco-creating value. Bothsuppliersandconsumersmust collaborate to achieve outcomes that benefit all parties.

The success of services depends on how well the organization manages these relationships to ensure that services meet customer needs and align with organizational goals.

ITIL views service management as a way to create value through the combined efforts of the service provider, suppliers, and consumers.

Partnerships often involve shared resources, responsibilities, and risks, which require a cooperative mindset to achieve desired outcomes.

Option A:Staffing refers to human resources management and is unrelated to the Partners and Suppliers dimension's primary focus.

Option C:Supplying data and technology is part of supplier management, but it does not encompass the full value-oriented relationship emphasized in ITIL.

Option D:Value creation benefits both the customer and the organization, making this statement too narrow to capture the essence of the dimension.

Effective supplier management ensures reliable delivery, risk management, and adherence to organizational standards.

Examples of partnerships in IT include cloud providers, outsourced IT services, hardware vendors, and consulting firms.

ITIL 4 Foundation: Axelos, "ITIL Foundation" (2019).

Official ITIL 4 Practice Guides: Supplier Management (Axelos Publications).

ISO/IEC 20000 Standard: "Service Management System Requirements" (ISO Standard, latest edition).

1. Purpose of the Partners and Suppliers Dimension:2. Importance of Creating Value Together:3. ITIL's Emphasis on Value Co-Creation:4. Incorrect Options Analysis:5. Practical Application of Partners and Suppliers Dimension:References and Documents of Information Technology Management:

Information of Everything (IoE):

Refers to the phenomenon of using information derived fromevery connected device, system, and userin a knowledge-based global society.

Growth in information industries enables the collection, analysis, and sharing of vast amounts of data to drive decision-making, automation, and innovation.

Business Impact:

Creation of aknowledge-dependent societywhere data is the key driver of value creation and economic growth.

IoE facilitates smart systems, global connectivity, and the integration of diverse industries.

Incorrect Options Analysis:

Autonomous Agent:Refers to self-governing systems, not a societal impact.

Ambient Digital Experience:Focuses on pervasive and seamless digital interfaces.

Virtual Assistant:A specific application, not a broad societal impact.

References and Documents of Information Technology Management:

Gartner’s “Top Technology Trends: Information of Everything.”

ITIL 4 Digital Strategy Guide (Axelos Publications).

Analysis Phase in SDLC:

Theanalysis phaseinvolves gathering detailed requirements from stakeholders to ensure the system aligns withbusiness needs.

This phase translates high-level goals intospecific functions, operations, and deliverables.

Key Activities in the Analysis Phase:

Engaging stakeholders and subject-matter experts.

Documenting requirements in detail (e.g., user stories, use cases).

Identifying potential constraints and refining goals.

Incorrect Options Analysis:

A. Physically constructing software:Part of the development phase.

B. Desired features descriptions:Happens in the design phase.

D. High-level strategy:Belongs to the planning phase.

References and Documents of Information Technology Management:

"SDLC Analysis Phase Best Practices" (Gartner).

ITIL Requirement Gathering Framework (Axelos).