Information-Technology-Management Exam Questions Tutorials

Understanding Slice-and-Dice:

The "slice-and-dice" capability of dashboards allows users to break down large datasets into smaller, manageable segments for analysis.

This enables business managers to view data from different perspectives, such as by time period, geography, or product category.

Why Other Options Are Incorrect:

Option A (Pivot):Pivot focuses on reorganizing data but is more specific to spreadsheet functionalities.

Option B (Exploration):Exploration involves data discovery but does not inherently support segmentation.

Option C (Consolidation):Consolidation aggregates data rather than breaking it into segments.

References:

"Business Intelligence Dashboard Features" – Gartner

Slice-and-Dice Capabilities in BI Tools – Forrester

Understanding DevOps:

DevOps is an approach to software development and IT infrastructure that emphasizes collaboration between development and operations teams.

The key goal is to automate processes, streamline workflows, and deploy high-quality code faster.

Key Features of DevOps:

Continuous integration and continuous delivery (CI/CD) to automate code testing and deployment.

Emphasis on collaboration and automation to minimize manual interventions and reduce errors.

Why Other Options Are Incorrect:

Option A (Theory of reciprocity):Not relevant to IT development or infrastructure.

Option C (Business architecture):Focuses on organizational structure and strategy, not code automation.

Option D (Bimodal IT):Balances traditional IT with agile IT but does not focus explicitly on automation or quality code delivery.

References:

"DevOps Principles and Practices" – DevOps Institute

"Automating Development with DevOps" – AWS Documentation

Operational CRM Overview:

Operational CRM technologies support day-to-day customer interactions and data management.

Contact managementis the specific technology used to store customer information, track interactions, and manage future sales opportunities.

Application in the Scenario:

Maintaining customer data and identifying prospective customers for future sales are core functions of contact management systems in CRM.

Why Other Options Are Incorrect:

Option A (Cross-selling):Cross-selling is a sales strategy, not a CRM technology.

Option B (Campaign management):Campaign management focuses on organizing marketing campaigns.

Option C (Call scripting):Call scripting aids in customer interactions but does not manage customer data.

References:

Operational CRM Tools Overview – Zoho CRM

Contact Management Best Practices – Salesforce

Prototyping in Software Development:

Prototyping involves creating a working model of the system to validate that it meets user and business requirements.

It is an iterative approach where users interact with the prototype and provide feedback for improvements.

Why Other Options Are Incorrect:

Option A (Waterfall):Follows a linear approach without iterative feedback.

Option B (RUP):A structured iterative approach but not focused solely on prototyping.

Option C (Iterative):While iterative development involves cycles, it does not specifically focus on building prototypes.

References:

Prototyping and Agile Development Practices – Agile Alliance

"Prototyping in Systems Development" – IEEE