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Vce Certified-Business-Analyst Questions Latest

Salesforce Certified Business Analyst Exam (SP25) Questions and Answers

Question 65

The development team at Universal Containers is reviewing several stories to be added to the current sprint. The team is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is needed.

What should the business analyst review and revise to provide more clarity to the team?

Options:

A.

Definition of done

B.

User persona

C.

Acceptance criteria

Question 66

The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state process map to identify areas for improvement. The BA plans to present ideas for a future state return handling process to the larger project team.

What should the BA present to the team in a way that is relatable and invites discussion, feedback, and ideas?

Options:

A.

A prototype for a specific business outcome

B.

Detailed technical documentation with annotations

C.

A story using personas to illustrate potential solutions

Question 67

A group of business analysts (BA) at Universal Containers have been working with different teams of stakeholders on eliciting requirements for a new Salesforce app. The BAs have gathered and documented all of the information in a central location. Upon review of the requirements, the BAs discovered that changes made to the documentation were overwritten by each other, and they will lose time recapturing them.

What should the BAs do differently to prevent this error from happening?

Options:

A.

Each BA should use their own separate documentation.

B.

Each BA should enter their business needs in a shared spreadsheet,

C.

Each BA should use a shared system that has version control.

Question 68

A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status changes. The requirement is that the system must alert the finance team when an opportunity is won.

What is an example of a well-written user story in this scenario?

Options:

A.

As a finance team member, I need to know when an opportunity is won that 1 can set up a billing account and update the account number.

B.

As an opportunity is won, task must be created for the finance team to set up a billing account and update the account the account number.

C.

As the system, it need to alert the finance team when an opportunity is won so they can set up a billing account and update the account number.