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Exactprep Certified-Business-Analyst Questions

Salesforce Certified Business Analyst Exam (SP25) Questions and Answers

Question 37

Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consensus and drive adoption.

Which group is well positioned to help the BA secure alignment for the initiative?

Options:

A.

System admin and project manager

B.

Power users and top sales earners

C.

Executive sponsors and sales leadership

Question 38

Universal Containers wants to build a simple activity capture process for leads. One of the objectives is to minimize technical debt and inherit new features of the Salesforce Platform in future releases.

What should the business analyst recommend to meet the requirements'

Options:

A.

Standard object for activity capture, screen Flow user interface

B.

Standard object for activity capture, custom Lightning Web Component user interface

C.

Custom object for activity capture, custom Lightning web component user interface

Question 39

During a requirements gathering session, two stakeholders discuss the names of the fields they want to see when adding leads to the system. Each stakeholder has a different point of view on field names.

What should the business analyst do to help Influence the team and accurately capture the requirements?

Options:

A.

Find a middle ground where both stakeholders are satisfied with the field names.

B.

Ask the executive sponsor to make the final field name decisions.

C.

Allow the development team to make the final field name decisions.

Question 40

Northern Trail Outfitters (NTO) wants to discuss an enhancement to Campaigns with the engineering, marketing, and sales teams. The changes involve detailed integration between systems that will be used by WTO's customers. The business analyst (BA) needs to complete the org impact analysis.

Which reference should the BA consult to understand the integration pattern?

Options:

A.

Salesforce Solution Kits

B.

Solution Architecture Diagram

C.

Business Requirements Document