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Last Attempt Certified-Business-Analyst Questions

Salesforce Certified Business Analyst Exam (SU24) Questions and Answers

Question 57

An executive stakeholder at Northern Trail Outfitters (NTO) wants to explore automating NTO’s Quote-to-Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.

Which type of document should the BA present to the stakeholders?

Options:

A.

A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products

B.

A SIPOC (Support inputs, Process, Outputs, and Customers) map outlining the Quote-to-Cash process

C.

A business process map detailing the existing step-by-step Quote-to-Cash process

Question 58

Cloud Kicks (CK) plans to establish a Center of Excellence (CoE).

How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?

Options:

A.

CK will be better able to prioritize across teams and streamline processes.

B.

CK will get insights to current business processes.

C.

CK will develop a process to gather feedback from end users regularly.

Question 59

As a business analyst (BA) starts engaging stakeholders for a user story writing workshop, an executive sponsor questions why the Commerce Cloud project is creating user stories rather than standard requirements.

What is one benefit of creating user stories that the BA can share with the executive sponsor?

Options:

A.

It defines technical specifications early in the process.

B.

It helps testers determine the most efficient way to validate solutions.

C.

It saves time when prioritizing and implementing functionality.

Question 60

The business analyst (BA) at Universal Containers is also its primary system admin. The BA knows that version is mandatory when it comes to releasing.

What is the most efficient process for the BA to track the changes they are committing?

Options:

A.

Agile planning

B.

DevOps

C.

Metadata backups