Sure Pass Exam ITIL-4-Specialist-High-velocity-IT PDF

IT component scorecards should be mapped to service provider outcomes

Customer satisfaction feedback should be mapped to service provider outcomes

Service performance metrics should be mapped to customer outcomes

Return on investment (ROI) should be mapped to customer outcomes

Ensuring hardware compatibility with the desktop service

Training users in the correct procedures for accessing support for the desktop service

Setting up remote access tools for the service provider

Creating service level agreements

Offering rewards for providing feedback

Making feedback processing visible for everyone

Conducting mandatory feedback surveys

Reducing the number of feedback channels

Disabling access to all services for the customer

Identifying and making requests for outstanding payments for the service

Ensuring all customer data is deleted immediately

Conducting an exit interview with the customer to gather feedback