Sure Pass Exam ITIL-4-Specialist-High-velocity-IT PDF

Which activity describes user-centered service design?

An organization is undergoing a digital transformation. New behaviour patterns are encouraged among the teams. Many employees have adopted these patterns, but others are reluctant and unsure. An anonymous survey conducted by the leadership team highlighted that some team members avoid experimentation and prefer to search or wait for a single correct solution.

Which TWO key behaviour patternsare MOST LIKELY to be affected by this attitude?

1. Accept ambiguity and uncertainty

2. Commit to continual learning

3. Help get customers'jobs done

4. Trust and be trusted

Which is the BEST approach for a service consumer to use when they want to obtain services from a service provider?

An IT service provider is carrying out an internal

assessment, to identify opportunities to develop and improve their

services. They have reviewed workflows and activities, the capabilities

of their workforce, and supplier contracts.

Which area do they also need to consider?