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ITIL-4-Specialist-High-velocity-IT Exam Dumps : ITIL 4 Specialist: High-velocity IT Exam

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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

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Question 1

An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.

Which activity would MOST help the organization at this stage?

Options:

A.

Training internal employees to work with the supplier

B.

Integrating supplier activities into the organization's value streams

C.

Conducting regular performance audits of the supplier

D.

Setting stricter service-level expectations with the supplier

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Question 2

An organization is evaluating the advantages and disadvantages of replacing its legacy information systems with cloud-based services as part of its strategic plan. The market is extremely competitive, so the organization wants to ensure that all factors are considered.

Which technique would allow this organization to BEST understand the external factors that could influence this decision?

Options:

A.

The Cynefin framework

B.

PESTLE analysis

C.

SWOT analysis

D.

Porter’s Five Forces

Question 3

An organization wants to introduce a new service. There are many teams that will contribute to the design, development and transition of the service.

Which approach should the organization follow when creating a value stream for this new service?

Options:

A.

Create one value stream for the entire project, to enable an end-to-end, holistic vision of the service

B.

Create separate value streams for practices, people, tools and suppliers, to ensure that the 'four dimensions' are considered equally

C.

Create separate value streams for every project phase, to ensure that each milestone is achieved using agile techniques

D.

Create one value stream for each team, to allow the teams to focus on their different objectives

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