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ITIL-4-Specialist-High-velocity-IT Exam Dumps : ITIL 4 Specialist: High-velocity IT Exam

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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

Question 1

An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.

Which activity would MOST help the organization at this stage?

Options:

A.

Training internal employees to work with the supplier

B.

Integrating supplier activities into the organization's value streams

C.

Conducting regular performance audits of the supplier

D.

Setting stricter service-level expectations with the supplier

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Question 2

In service relationships, what is a benefit of identifying consumer roles?

Options:

A.

It clarifies the service provider’s responsibilities

B.

It enables stakeholder management

C.

It ensures compliance with contractual agreements

D.

It reduces service delivery costs

Question 3

A service provider is planning to onboard a new desktop service for a new customer.

Which activity will be carried out by the customer?

Options:

A.

Ensuring hardware compatibility with the desktop service

B.

Training users in the correct procedures for accessing support for the desktop service

C.

Setting up remote access tools for the service provider

D.

Creating service level agreements