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ITIL-4-Specialist-High-velocity-IT Exam Dumps : ITIL 4 Specialist: High-velocity IT Exam

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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

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Question 1

Which is the MAIN reason for service providers to encourage feedback on service provision?

Options:

A.

To provide sources of continual improvement of services and practices

B.

To allow the service consumer to identify potential super-users

C.

To establish which user communities are providing most value

D.

To allow service consumers to compare service providers

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Question 2

Which statement about service requests is CORRECT?

Options:

A.

Service requests are always handled as incidents

B.

Service requests are submitted via agreed channels

C.

Service requests require approval from senior management

D.

Service requests are only applicable for IT-related needs

Question 3

A customer is retiring a service and has terminated the contract for the service with the service provider. The service provider will continue to deliver other services to the customer. Which activity should the service provider include in the plans to offboard the service?

Options:

A.

Disabling access to all services for the customer

B.

Identifying and making requests for outstanding payments for the service

C.

Ensuring all customer data is deleted immediately

D.

Conducting an exit interview with the customer to gather feedback

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