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ITIL-4-Specialist-High-velocity-IT Exam Dumps : ITIL 4 Specialist: High-velocity IT Exam

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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

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Question 1

Which stakeholders should assess and evaluate value realization?

Options:

A.

Only the service consumer

B.

Both the service consumer and the service provider

C.

Only the service provider

D.

Independent third-party auditors

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Question 2

A service provider is launching a new service. The target market is users who have limited experience of using the internet and are unlikely to use social media.

Which is the BEST method of providing user support?

Options:

A.

Implement a 'shift-left' approach to provide support and downloadable help articles

B.

Provide simple online support and contact numbers for the service desk

C.

Use popular networking sites to promote and provide online user support

D.

Use machine learning chatbots to anticipate the needs of the users and provide solutions

Question 3

An organization with limited resources has a sales team that would like a new service to make it easier to manage customer information. There is also a finance team that wants to consolidate the organization's services to improve efficiency. One of the business units wants to introduce a new product line.

Which is the BEST way for the organization to manage this situation?

Options:

A.

Hold separate meetings with each team to assess their needs

B.

Use the capabilities of the 'portfolio management' practice to prioritize the initiatives in line with the organization’s objectives

C.

Allocate resources equally to all teams to address their needs

D.

Focus on the initiative with the highest immediate financial return

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