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ITIL-4-Specialist-High-velocity-IT Exam Dumps : ITIL 4 Specialist: High-velocity IT Exam

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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

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Question 1

A service provider has recently started providing services to a new client. Surveys have shown that most of the client’s staff are satisfied with their experience across the user journey. However, some users are taking longer to get started because they are unaware or confused by the procedures to access and utilize the services.

Which is the BEST recommendation to improve the user journey?

Options:

A.

Improve user training materials and methods as part of the 'onboarding' step

B.

Streamline service delivery to reduce delays in accessing services

C.

Implement user feedback loops to improve processes

D.

Increase service desk availability for new users

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Question 2

Which activity, carried out by both the service provider and the service consumer, enables service provision and consumption to start?

Options:

A.

Contract negotiation

B.

Onboarding

C.

Incident resolution

D.

Feedback gathering

Question 3

A service provider is tracking the likelihood of service failures that could affect the service consumer. What is this a measure of?

Options:

A.

Impact

B.

Risk

C.

Priority

D.

Availability

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