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ITIL-4-Specialist-High-velocity-IT Exam Dumps : ITIL 4 Specialist: High-velocity IT Exam

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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

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Question 1

Which stakeholders should assess and evaluate value realization?

Options:

A.

Only the service consumer

B.

Both the service consumer and the service provider

C.

Only the service provider

D.

Independent third-party auditors

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Question 2

In service relationships, what is a benefit of identifying consumer roles?

Options:

A.

It clarifies the service provider’s responsibilities

B.

It enables stakeholder management

C.

It ensures compliance with contractual agreements

D.

It reduces service delivery costs

Question 3

Users often do not provide feedback because they do not believe it will be addressed.

Which is the BEST method for encouraging users to submit feedback in this situation?

Options:

A.

Offering rewards for providing feedback

B.

Making feedback processing visible for everyone

C.

Conducting mandatory feedback surveys

D.

Reducing the number of feedback channels

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