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ITIL-4-Specialist-High-velocity-IT Exam Dumps : ITIL 4 Specialist: High-velocity IT Exam

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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

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Question 1

A service consumer has asked a commercial service provider to develop a new document storage service. The service consumer has a limited budget and the employees that will use the service have a long list of requirements.

Which is the BEST approach for collecting the requirements?

Options:

A.

Work with the users to establish a set of requirements and involve the customer in clarifying and agreeing on the requirements

B.

Focus only on the most critical requirements to reduce costs

C.

Use standard templates to define requirements without user input

D.

Postpone the requirements gathering until a budget increase is approved

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Question 2

Which is a challenge when onboarding individual consumers?

Options:

A.

Dealing with a large number of consumers with varied skills and backgrounds

B.

Identifying the consumers' needs because they do not communicate them clearly

C.

Providing marketing material tailored to the needs of service consumer

D.

Identifying the customer that can represent the service consumer

Question 3

A service provider is tracking the likelihood of service failures that could affect the service consumer. What is this a measure of?

Options:

A.

Impact

B.

Risk

C.

Priority

D.

Availability

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