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ITIL-4-Specialist-High-velocity-IT Exam Dumps : ITIL 4 Specialist: High-velocity IT Exam

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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

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Question 1

Which activity, carried out by both the service provider and the service consumer, enables service provision and consumption to start?

Options:

A.

Contract negotiation

B.

Onboarding

C.

Incident resolution

D.

Feedback gathering

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Question 2

A service provider is tracking the likelihood of service failures that could affect the service consumer. What is this a measure of?

Options:

A.

Impact

B.

Risk

C.

Priority

D.

Availability

Question 3

A service provider is planning to onboard a new desktop service for a new customer.

Which activity will be carried out by the customer?

Options:

A.

Ensuring hardware compatibility with the desktop service

B.

Training users in the correct procedures for accessing support for the desktop service

C.

Setting up remote access tools for the service provider

D.

Creating service level agreements

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