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ITIL-4-Specialist-High-velocity-IT Exam Dumps : ITIL 4 Specialist: High-velocity IT (HVIT) Exam

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ITIL 4 Specialist: High-velocity IT (HVIT) Exam Questions and Answers

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Question 1

Which is the MAIN reason for service providers to encourage feedback on service provision?

Options:

A.

To provide sources of continual improvement of services and practices

B.

To allow the service consumer to identify potential super-users

C.

To establish which user communities are providing most value

D.

To allow service consumers to compare service providers

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Question 2

Governance is a core component of the service value system.

How does governance support high-velocity IT?

Options:

A.

It represents the types of resources used by the organization

B.

It directs the organizational entity responsible for digital technology

C.

It offers a pattern for scientific thinking and routines for practice

D.

It defines the influence of political and economic factors on the organization

Question 3

A service provider is launching a new service. The target market is users who have limited experience of using the internet and are unlikely to use social media.

Which is the BEST method of providing user support?

Options:

A.

Implement a 'shift-left' approach to provide support and downloadable help articles

B.

Provide simple online support and contact numbers for the service desk

C.

Use popular networking sites to promote and provide online user support

D.

Use machine learning chatbots to anticipate the needs of the users and provide solutions

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