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ITIL-4-Specialist-High-velocity-IT Exam Dumps : ITIL 4 Specialist: High-velocity IT (HVIT) Exam

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ITIL 4 Specialist: High-velocity IT (HVIT) Exam Questions and Answers

Question 1

An organization wants to introduce a new service. There are many teams that will contribute to the design, development and transition of the service.

Which approach should the organization follow when creating a value stream for this new service?

Options:

A.

Create one value stream for the entire project, to enable an end-to-end, holistic vision of the service

B.

Create separate value streams for practices, people, tools and suppliers, to ensure that the 'four dimensions' are considered equally

C.

Create separate value streams for every project phase, to ensure that each milestone is achieved using agile techniques

D.

Create one value stream for each team, to allow the teams to focus on their different objectives

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Question 2

A customer is retiring a service and has terminated the contract for the service with the service provider. The service provider will continue to deliver other services to the customer. Which activity should the service provider include in the plans to offboard the service?

Options:

A.

Disabling access to all services for the customer

B.

Identifying and making requests for outstanding payments for the service

C.

Ensuring all customer data is deleted immediately

D.

Conducting an exit interview with the customer to gather feedback

Question 3

A service provider has recently started providing services to a new client. Surveys have shown that most of the client’s staff are satisfied with their experience across the user journey. However, some users are taking longer to get started because they are unaware or confused by the procedures to access and utilize the services.

Which is the BEST recommendation to improve the user journey?

Options:

A.

Improve user training materials and methods as part of the 'onboarding' step

B.

Streamline service delivery to reduce delays in accessing services

C.

Implement user feedback loops to improve processes

D.

Increase service desk availability for new users