ITIL ITIL-4-Specialist-High-velocity-IT Practice Exam Dumps 2025

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Free ITIL-4-Specialist-High-velocity-IT Exam Dumps

ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

Question 1

A service provider is launching a new service. The target market is users who have limited experience of using the internet and are unlikely to use social media.

Which is the BEST method of providing user support?

Options:

Implement a 'shift-left' approach to provide support and downloadable help articles

Provide simple online support and contact numbers for the service desk

Use popular networking sites to promote and provide online user support

Use machine learning chatbots to anticipate the needs of the users and provide solutions

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Question 2

An organization is a market leader for software that has seen a sharp decline in local installations of its software. Customers are increasingly preferring its subscription-based cloud solution. As the company rapidly adapts its product offering to favour subscription-based cloud solutions, some people within the company do not agree with the new focus.

Which method would be effective in ensuring that the change in focus is supported across the organization?

Options:

Identify key internal stakeholders and develop a communication plan to address their concerns

Ensure the company vision and mission are visible to everyone across the organization

Develop detailed service descriptions and design documentation

Survey key customers who recently moved to the cloud solution

Question 3

An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.

Which activity would MOST help the organization at this stage?

Options:

Training internal employees to work with the supplier

Integrating supplier activities into the organization's value streams

Conducting regular performance audits of the supplier

Setting stricter service-level expectations with the supplier

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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

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CompTIA

Fortinet

Microsoft

Salesforce