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ITIL ITIL 4 Managing Professional ITIL-4-Specialist-High-velocity-IT New Questions

Page: 4 / 7
Total 96 questions
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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

Question 13

Governance is a core component of the service value system.

How does governance support high-velocity IT?

Options:

A.

It represents the types of resources used by the organization

B.

It directs the organizational entity responsible for digital technology

C.

It offers a pattern for scientific thinking and routines for practice

D.

It defines the influence of political and economic factors on the organization

Question 14

A service provider is launching a new service. The target market is users who have limited experience of using the internet and are unlikely to use social media.

Which is the BEST method of providing user support?

Options:

A.

Implement a 'shift-left' approach to provide support and downloadable help articles

B.

Provide simple online support and contact numbers for the service desk

C.

Use popular networking sites to promote and provide online user support

D.

Use machine learning chatbots to anticipate the needs of the users and provide solutions

Question 15

Which stakeholders should assess and evaluate value realization?

Options:

A.

Only the service consumer

B.

Both the service consumer and the service provider

C.

Only the service provider

D.

Independent third-party auditors

Question 16

An organization is undergoing a digital transformation and is conducting a strategic analysis of its customers' needs. The organization uses agile methods to manage its digital products and a more traditional waterfall approach to manage its legacy systems. The organization is also considering introducing new products and services.

Which is the BEST way for this organization to undertake this analysis?

Options:

A.

Perform a detailed gap analysis of current and future customer needs

B.

Develop models that help analysts perform tasks that are appropriate for a given context

C.

Use a single standardized approach for all customer needs analysis

D.

Focus on digital products and defer legacy systems analysis

Page: 4 / 7
Total 96 questions
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