Newly Released ITIL ITIL-4-Specialist-High-velocity-IT Exam PDF

ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

Question 17

An organization that has been successful in the past is now struggling to succeed in a highlycompetitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action. Several conflicting approaches have been suggested.

In the context of the Cynefin framework, which approach would BEST enable the organization to progress?

Options:

Ask experts to analyse the options and provide a recommendation

Set clear objectives and apply proven best practices

Take quick action to stabilize the situation

Use safe-to-fail experiments to collect knowledge

Question 18

A consumer organization is making significant changes to the technologies used by its employees, and is discussing those changes with its service provider.

How can the service provider BEST demonstrate the capability to meet the needs of the consumer organization?

Options:

Be respectful of the consumer organization's decision to make these changes

Ensure there is adequate capacity to meet the increased demand of the changes

Ensure adequate knowledge and skills to support the customer's changes

Respond in a timely manner to the customer's enquiries

Question 19

Which statement about the onboarding of services is CORRECT?

Options:

35px;">The onboarding should be planned during the design of the service

Question 20

What should be done FIRST when designing a customer journey?

Options:

35px;">Defining the desired outcome and the value proposition

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Newly Released ITIL ITIL-4-Specialist-High-velocity-IT Exam PDF

ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

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CompTIA

Fortinet

Microsoft

Salesforce