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Pass Using ITIL-4-Specialist-High-velocity-IT Exam Dumps

ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

Question 25

An organization is undergoing a digital transformation and is conducting a strategic analysis of its customers' needs. The organization uses agile methods to manage its digital products and a more traditional waterfall approach to manage its legacy systems. The organization is also considering introducing new products and services.Which is the BEST way for this organization to undertake this analysis?

Options:

A.

k

B.

>Develop models that help analysts perform tasks that are appropriate for a given context

Question 26

Identify the missing words in the following sentence.

The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with

the organization's objectives.

Options:

A.

service value system

B.

four dimensions of service management

C.

'focus on value' guiding principle

D.

'service request management' practice

Question 27

An organization with limited resources has a sales team that would like a new service to make it easier to manage

customer information. There is also a finance team that wants to consolidate the organization's services to

improve efficiency. One of the business units wants to introduce a new product line. Which is the BEST way for the organization to manage this situation?

Options:

A.

k

B.

Use the capabilities of the 'portfolio management' practice to prioritize the initiatives in line with the organization's objectives

Question 28

A service provider is planning to onboard a new desktop service for a new customer. Which activity will be carried out by the customer?

Options:

A.

I

B.

35px;">Training users in the correct procedures for accessing support for the desktop service