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Pass Using ITIL-4-Specialist-High-velocity-IT Exam Dumps

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Total 96 questions
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ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

Question 25

Which is the MAIN reason for service providers to encourage feedback on service provision?

Options:

A.

To provide sources of continual improvement of services and practices

B.

To allow the service consumer to identify potential super-users

C.

To establish which user communities are providing most value

D.

To allow service consumers to compare service providers

Question 26

A service provider has recently started providing services to a new client. Surveys have shown that most of the client’s staff are satisfied with their experience across the user journey. However, some users are taking longer to get started because they are unaware or confused by the procedures to access and utilize the services.

Which is the BEST recommendation to improve the user journey?

Options:

A.

Improve user training materials and methods as part of the 'onboarding' step

B.

Streamline service delivery to reduce delays in accessing services

C.

Implement user feedback loops to improve processes

D.

Increase service desk availability for new users

Question 27

A service provider is tracking the likelihood of service failures that could affect the service consumer. What is this a measure of?

Options:

A.

Impact

B.

Risk

C.

Priority

D.

Availability

Question 28

Which is a challenge when onboarding individual consumers?

Options:

A.

Dealing with a large number of consumers with varied skills and backgrounds

B.

Identifying the consumers' needs because they do not communicate them clearly

C.

Providing marketing material tailored to the needs of service consumer

D.

Identifying the customer that can represent the service consumer

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Total 96 questions
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