Month End Special 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: save70

ITIL-4-Specialist-High-velocity-IT Leak Questions

ITIL 4 Specialist: High-velocity IT Exam Questions and Answers

Question 21

An organization with limited resources has a sales team that would like a new service to make it easier to manage customer information. There is also a finance team that wants to consolidate the organization's services to improve efficiency. One of the business units wants to introduce a new product line.

Which is the BEST way for the organization to manage this situation?

Options:

A.

Hold separate meetings with each team to assess their needs

B.

Use the capabilities of the 'portfolio management' practice to prioritize the initiatives in line with the organization’s objectives

C.

Allocate resources equally to all teams to address their needs

D.

Focus on the initiative with the highest immediate financial return

Question 22

An organization is considering how a new service will be supported when it goes live. There are many teams contribute to the support of the service.

Which approach should the organization follow when creating a value stream to support the new service?

Options:

A.

Create one value stream for each support team

B.

Create one value stream for every lifecycle phase of support requests

C.

Create one value for the entire set of support activities

D.

Create separate value streams for practices, people, tools and suppliers

Question 23

Which statement about service requests is CORRECT?

Options:

A.

Service requests are always handled as incidents

B.

Service requests are submitted via agreed channels

C.

Service requests require approval from senior management

D.

Service requests are only applicable for IT-related needs

Question 24

A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank. Which are effective controls that could improve compliance?

1. Modify the application to automatically add the current time and date when transaction is entered

2. Establish a communication plan to remind users of the importance of time and date on transactions

3. Develop a goals cascade so all staff know their role in achieving company goals

4. Create a report showing non-compliant records and take action to correct

Options:

A.

1 and 4

B.

2 and 3

C.

3 and 4

D.

1 and 2