ITIL-4-Specialist-High-velocity-IT Leak Questions

Which activity does a service provider carry out as part of the "explore step of the customer journey" ?

A service provider is starting to design a customer journey. The service provider has documented the utility, warranty and experience that the service should deliver.

What else do they need to identify before they start to design the journey?

A customer usually has good control of a service provider in terms of achieving service levels, but often struggles to

assess service value

Which level of service relationship maturity does this situation describe?

A service consumer has asked a commercial service provider to develop a new document storage service. The service consumer has a limited budget and the employees that will use the service have a long list of requirements. Which is the BEST approach for collecting the requirements?