SAP Certified Associate C_C4H51_2405 Passing Score

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Questions and Answers

Question 21

Which tool should you use to rename the Tickets facet?

Language Adaptation tool

Workflow with a Field Update action type

Page Layout tool

Adaptation tool

Question 22

Which objects can be assigned in the covered objects facet of a contract? Note: There are 2correct answers to this question.

Account

Products

Download the template.

Map the data fields to the data fields offered in the template.

Schedule an MDRO job.

Delete the header with the field names in the template.

Question 24

Which options do you have to connect an existing ticket to another ticket? Note: There are 3correct answers to this question.

Maintain the ticket hierarchy.

Run an action for grouping tickets.

Use the Subticket tab to add a ticket.

Define a multi-step approval process.

Create an activity plan for an object ticket.